Data residency

Data residency is the control over the geographic region where user data is processed and stored, which matters when avatar sessions include audio, video, transcripts, prompts, or logs.

How data residency applies to avatar systems

Data residency is the control over where user data is processed and stored. For real-time avatars, that can include audio, video, transcripts, prompts, tool outputs, logs and session metadata.

Residency matters most when a buyer has regional, regulatory or contractual requirements. A customer may need data to stay in the EU, the US, or another approved region depending on their own users and compliance posture.

A concrete example: an enterprise deploying a customer-support avatar in Europe may ask whether live audio and transcripts are processed inside EU infrastructure and whether logs leave that region.

Data residency is not the same as deletion or encryption, but it sits beside them in procurement reviews. It answers the question: where does the data go while the avatar is running?

What Anam ships

Anam's Cara-4 model delivers expressive real-time avatars with around 150 ms server-side avatar-generation latency once a session is running, across 70+ languages. Builders use JavaScript and Python SDKs or integrations for LiveKit, Pipecat, ElevenLabs Agents, Agora, and VideoSDK. Bring any AI stack including OpenAI, Claude, Gemini, Mistral, Groq, Deepgram, Cartesia, or custom providers. The platform supports WebRTC delivery, SOC 2 Type II, HIPAA, zero data retention, and regional data residency. Sessions stream low-latency audio and video to browsers and native apps.

Explore the real-time avatar API →

Related terms

SOC 2

SOC 2 is a security and compliance audit framework that evaluates how a service manages controls for security, availability, confidentiality, processing integrity, and privacy.

PII redaction

PII redaction is the process of removing or masking personally identifiable information from transcripts, logs, and stored records so avatar systems retain less sensitive user data.

Avatar API

An avatar API is a developer interface for creating, configuring, and streaming interactive digital characters inside an application, so products can start live avatar sessions, pass user input to an agent, and return spoken video responses in real time.

Customer support agent

A customer support agent is an interactive avatar configured to answer customer questions, retrieve approved help content, check account context, and route complex issues to the right workflow.

Frequently asked questions

What does data residency mean for avatar sessions?

Data residency describes where session data is stored or processed, including audio, video, transcripts, prompts, logs, recordings, and related metadata.

Why does data residency matter for avatars?

Avatar sessions can contain personal, customer, or regulated information. Some buyers need that data to stay within specific regions for legal, contractual, or internal policy reasons.

Is data residency the same as data retention?

No. Data residency is about where data lives or is processed. Data retention is about how long that data is kept before deletion or anonymisation.

What should teams ask an avatar vendor about residency?

Ask about processing regions, storage regions, subprocessors, backups, logs, recordings, transcripts, retention settings, and whether regional guarantees apply to every part of the stack.

Last updated: 17th July 2026 · Reviewed quarterly.

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