Technical specifications
File format
- Supported formats: .png or .jpg
- Resolution: Minimum of 720x480 pixels (higher resolutions preferred)
- Aspect ratio: Widescreen format, either 3:2 or 16:9
- File size: Maximum 4.5MB
If your uploaded image does not meet these specifications, the system will display a validation error explaining which requirements were not met.
Subject pose and expression
Facial focus
The subject’s face must be in sharp focus with the following characteristics:- Gaze: Looking directly at the camera
- Camera angle: Slightly low angle so the subject appears to be looking down slightly, similar to their appearance on a video call
- Facial expression: Neutral expression required
- No extreme expressions
- Face should appear relaxed
- Mouth should be closed but not held tightly
- Pose reference: Replicate the provided reference pose as closely as possible
Framing and composition
Centering
- Horizontal: Position the subject in the center of the frame
- Vertical: Position the subject’s mouth-line at approximately 50% of the frame height
Additional framing guidelines
- Headroom: Adequate vertical space above the subject’s head, equivalent to roughly 25% of the total image height
- View: The subject’s shoulders and chest must be clearly visible in the shot
- Body orientation: The subject should be facing the camera directly