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You can download an available recording of an existing conversation from Anam Lab without using the API. Not every session has a recording.

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Download a recording in Lab

Sign in to Anam Lab with access to the organization that owns the session.
1

Open the conversation

Open Sessions and select the conversation you want to download.
2

Find the recording

In the session’s Overview tab, find Session Recording. Wait for the recording player to load.
3

Download the recording

When the recording is available and has loaded, select Download next to Session Recording to save it.

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If the recording is unavailable

  • Loading recording… means the player is fetching or loading the video. It does not confirm that a recording exists or give a processing completion time.
  • No recording available means the player could not load a recording. Missing media, network errors, and unsupported media can lead to this state; it does not identify a single cause.
  • Failed to load recording, or another error message, indicates a retrieval or playback problem. Try reopening the session to request a fresh recording URL.
  • Deleted recordings are not available through the recording API. Lab does not have a separate deleted-recording message; missing media can appear as an unavailable recording. The API distinguishes a deleted recording with a 410 response.
Some session types do not produce Anam recordings. For example, LiveKit sessions are not recorded by Anam; check your LiveKit project’s recording setup instead.
Recordings are not available for Zero Data Retention sessions. Downloading through the API does not bypass this restriction.

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Download through the API

For programmatic access, use get session recording. It returns a signed download URL when a recording is available. The signed URL expires after one hour. This is the URL’s validity period, not the recording’s retention period. Request a new URL if it expires; doing so does not restore a recording that is no longer available. Under section 6 of Anam’s Privacy Policy, non-ZDR recordings are retained for up to 30 days. Session reports, including transcripts and analytics, remain until the customer deletes them. A recording may be unavailable sooner; the retention period does not guarantee availability. Check the policy and your agreement for the applicable terms.

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Session recordings and generated videos

A session recording captures an existing live conversation. Avatar videos generate a new video from a script. Creating an avatar video does not retrieve or reconstruct a past conversation recording.
Last modified on September 16, 2026