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To ensure a reliable connection to Anam, whitelist the following on ports 80 and 443 across both TCP and UDP protocols.

Anam endpoints

Media relay IPs

Anam uses TURN servers for media relay when direct peer-to-peer connections are not possible. Whitelist all IPs listed at:

TURN Server IP Whitelist

Full list of media relay IPs to whitelist

Force TURN relay

On networks that block direct peer-to-peer or UDP traffic, force all media through Anam’s TURN servers by passing a relay-only rtcConfiguration to createClient:
See Client Options for the full list of options.

SSL inspection

If you use a proxy that performs deep-packet inspection (Zscaler, Fortinet, etc.), bypass SSL inspection for *.anam.ai domains. Decrypting these packets will cause WebSocket signaling to fail or disconnect.

Content Security Policy

If your site enforces a CSP, add the following directives depending on your integration method:
See the Embed page for browser support and troubleshooting details.
Last modified on June 1, 2026